2017 Benchmarking Study

Why Skills Development is a Vital Part of Quality Culture

In this report, we share the top priorities of Life Sciences companies in 2017, and this year “Improving Quality Culture” was cited most often.


What’s clear from the results is that improving culture impacts people, processes and systems. Quality Assurance and Learning teams, as well as Operations, HR and IT, are making process improvements and harmonizing systems as well as modernizing their learning management strategies. 


In our 2016 survey, we learned that nearly 40% of respondents indicated that an enterprise-wide “technical competency plan” was in place or would be in place during 2017. Another 26% of respondents indicated that individual departments had the ability to launch their own programs.